Privacy policy

Who we are

Pitchvana is operated by Vinita Nainwal, doing business as Pitchvana. Our registered address is PN-156-157, FL-G-2, Ground Floor, Dhawas, Vaishali Prime, Jaipur, Rajasthan 302021, India.

Scope

This policy covers people who visit https://pitchvana.com, people who have a Pitchvana account, and homeowners whose information a roofing company puts into the service.

Pitchvana is software for roofing businesses in the United States. It is not sold to consumers for personal or household use. When a roofing company uploads or collects information about a homeowner, that company decides why the information is used and how. The roofing company is the business (the controller). Pitchvana is the service provider (the processor) and handles that information on the company's instructions.

If you are a homeowner, contact the roofing company first. That company is the right place to ask for access or deletion. If you cannot reach them, email us and we will help where we can.

What we collect

Account and inquiry information. When you book a demo, start a trial, or open an account, we collect the details you give us, such as your name, work email, phone number, company, and the other answers on the form.

Usage and log data. We keep the technical logs the site needs in order to run, including IP address, browser type, and the time of a request.

Cookies. We use only the cookies the site needs in order to work. We do not use marketing or analytics cookies today. We will update this policy before we add analytics.

Content a customer uploads. A roofing company may store homeowner names, addresses, phone numbers, email addresses, roof measurements, proposals, and signed documents.

Signature records. When someone signs, the audit trail includes the IP address, the timestamp, and the device.

How we use it

We use this information to provide the service, set up accounts, answer requests, book demos, bill for subscriptions, keep the service secure, and meet legal duties.

We do not sell personal information. We do not use customer data or homeowner data for advertising.

Legal bases

We process a customer's account and billing information to provide the service they asked for, and to keep ordinary business records.

We process homeowner information because the roofing company instructed us to, so the company can measure roofs, prepare proposals, and collect signatures.

We use log data because we need it to keep the service running and to prevent abuse.

Where a law requires consent, we rely on that consent.

Sharing

We share personal information with service providers that process it for us, when the law requires it, and when a customer directs us to, for example by sending a proposal to a homeowner.

The service providers we use today:

DigitalOcean. Hosting in the United States.

Cloudflare. CDN, security, and file storage.

Resend. Email delivery.

Google Maps Platform and Google Solar API. Maps, imagery, and roof data.

Anthropic. AI features. Customer data is not used to train models.

Cal.com. Demo booking.

Our payment processor. Subscription payments.

Security

We protect the service with encryption in transit, access controls, and backups. Signed documents keep an audit trail. These measures reduce risk. They are not a promise that the service is perfectly secure.

Retention

We keep account information for the life of the account and for a reasonable period after it closes, so we can finish billing, resolve disputes, and meet legal duties.

Signed documents are kept for the customer's records. We delete or de-identify information when we no longer need it, unless the law requires us to keep it.

Your rights

You can email hello@pitchvana.com to ask for a copy of the personal information we hold about you, to correct it, or to delete it. We may need to confirm the request is yours. If the information is in a roofing company's account, we may send the request to that company, because the company decides how its homeowner records are handled.

California residents

If you live in California, the California Consumer Privacy Act, as amended by the CPRA, may give you the right to know, delete, and correct personal information, and to appeal if we refuse. We do not sell personal information, and we do not share it for cross-context behavioral advertising. We will not treat you differently for using these rights. Email hello@pitchvana.com to make a request. An authorized agent may submit one with proof that you gave them permission.

If you live in another US state that gives you a right to access, correct, or delete personal information, you can use the same email. We will honor that right where the law requires it.

Children

Pitchvana is not directed to anyone under 18. We do not knowingly collect personal information from children.

International transfers

Service data is stored in the United States. The operator is based in India. If you use the service from another country, your information is processed in the United States and may be accessed from India so we can run and support the product.

Changes

We can update this policy. We will post the new version on this page and change the date at the top. The new version applies when we post it.

Contact

Email hello@pitchvana.com with privacy questions or requests.